Which of the following capabilities enables businesses to engage users across multiple formats in Appian?

The concept of Total Experience is particularly significant in the context of engaging users across multiple formats within Appian. This approach emphasizes the integration of various user experiences—including those of customers, employees, and other stakeholders—into a cohesive and seamless interaction. By leveraging Total Experience, businesses can ensure that users have consistent and high-quality interactions whether they are using mobile devices, desktop applications, or other platforms.

This capability focuses on creating a unified experience that can adapt to the preferences and needs of users, providing them with access to information and functionalities across diverse formats while enhancing overall satisfaction and engagement. By utilizing design principles that prioritize this multidimensional interaction, organizations can foster a more inclusive environment for their users, ultimately driving better outcomes.

Other options focus on different aspects of business operations. For instance, Data Fabric deals with data management processes, Automation emphasizes efficiency and workflow optimization, and Process Mining involves analyzing processes to improve efficiencies. While all of these contribute to a business’s capabilities, it is the Total Experience that directly addresses the need for engaging users across multiple formats.